F.A.Q. - Questions and answers
✔ INSTALLATION: Are the instructions not working? The manufacturer has moved the instructions to a new server. That’s why you’re having this problem. We haven’t managed to keep up with the updates yet.
In the meantime, try entering the item number from your invoice HERE. Leave out the last few characters (e.g. without -Z12 or -C10), or look under ‘MODELS’ for your product in the shop.
✔ The number plate light isn’t working with the new bracket!!! Then swap the cables. So black to red and red to black. Under no circumstances should you apply 12 volts to test it.
✔ Combining with third-party products!!! If you wish to combine products from our range with other, non-standard products, we’re afraid we can’t help you, as we’re a distributor. We don’t carry out installations.
✔ Navigation mounts!!! These are always designed for the specific motorcycle they are intended for. We cannot answer enquiries regarding hole spacing to fit the mount on other motorcycles. The manufacturer does not wish this either. We adhere to this.
✔ Do you need installation instructions? An INSTALLATION guide is available to download as a PDF for every item in the product description in the online shop.
✔ If you have any questions regarding TÜV/ABE/registration or number plate brackets, you can find further information under Product Safety/TÜV for the relevant item or here: https://www.evotechparts.com/de/info/tuev-abe-infos.html
✔ If you have any questions regarding outstanding payments for your order, please check here to see if there is anything relevant for you:
https://www.evotechparts.com/de/info/lieferdatum.html
✔ If you are having problems with an order to an EU country, you can find out more here:
https://www.evotechparts.com/de/info/Versand-und-Zahlungsbedingungen.html
✔ Would you like to know if the selected product fits your motorbike? Then check the product description
In most cases, you’ll find the ‘All MODELS’ link. That’s where you’ll find what you’re looking for. Don’t be put off by the different last digit. (See: Q&A on the item number). The prices listed there are in British pounds and exclude tax. So they’re for reference only. If your motorbike isn’t listed there, there’s no point in enquiring.
✔ General torque specifications can be found HERE
✔ Ordering spare parts. If you need spare parts, you can find information here:
https://www.evotechparts.com/de/info/ersatzteile-bestellen.html
✔ Questions and answers regarding item numbers
We use the same part numbers as our UK supplier. However, an additional number appears next to the items on the UK website. This (e.g. -02) is only for a different model of the same type. The items are therefore all identical, regardless of the two-digit ending.
Examples:
PRN014957-014960-01 (Streetfighter V4 S)
PRN014957-014960-02 (Streetfighter V4)
PRN014957-014960-03 (Streetfighter V4 SP)
PRN014957-014960-K5 is the item number we use. K5 is our stock location
✔ Packstation... Yes, that’s also possible. During the ordering process, under “Delivery address”, there is an option to specify a Packstation.
✔ Cancellation / Returns
If you are not satisfied with an item, please enclose a copy of the invoice with your return.
If you have created a customer account, you can view your order and use the completed ONLINE FORM at the very bottom of the page.
There must be no visible signs of assembly.
Please reuse the original packaging where possible.
We only provide return labels for justified complaints.
We are happy to issue a return label for a fee (€5.90) within Germany as a PDF via email.
We will then deduct this amount (€5.90) from your refund. Further information on cancellation can also be found HERE
✔ Would you like to collect the ordered products yourself? From Monday to Thursday, 9am–12.30pm, the order can also be collected by arrangement.
✔ Is your motorbike model not listed, or have you found an item on the English website and would like us to deliver it to you?
Then please send us an email with the link or the product reference number. Alternatively, let us know which motorbike model and year of manufacture you have and what you require.
As we are constantly receiving deliveries from England, it usually takes 7 to 10 days (subject to availability) for the item to reach you.